If you have not received a response from us recently, we recommend contacting our client services team via chat or email to get an update on your case. Dear Thanabalan,We are happy to hear that our team provided you with excellent service. I have had an account for over 10 years and have seen the service deteriorate over that time. Now it seems almost all administration is done from the U.S and not on the UK time zone. I have given up and asked them to close my account as I cant put up with such poor serviceThey restricted my account about 4 weeks ago because they didnt have some personal information.
Learn to Trade
These regulating bodies are the Financial Conduct Authority (FCA), the Australian Securities and Investments Commission (ASIC), and the Monetary Authority of Singapore (MAS). City Index is also regulated city index review to trade in the United Arab Emirates under their FCA license. In 2001, the firm introduced CFD trading, and in 2006, with the acquisition of IFX Group, City Index entered the forex marketplace.
Commodities
Until then, with the discontinuation of AT Pro desktop, algo trading is limited to MetaTrader, which remains the most popular platform globally for automated trading (in addition to TradingView). City Index offers a rich educational experience that will satisfy both beginner and intermediate traders and helped the broker win Best in Class honors for Education in our 2024 Annual Awards. Its YouTube channel has a robust archive of educational videos, but City Index offers fewer written articles than leaders in this category. Pricing at City Index for trading CFDs, forex, and spread-betting products is in line with the industry average. For the best pricing, use City Index’s proprietary platforms or MetaTrader.
Very good Mobile App
You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money. It’s clear that City Index has thought about the needs of both novice and seasoned traders looking for an enjoyable user experience. Beginners will be grateful for all the educational https://forexbroker-listing.com/ resources, free demo accounts and good customer support, which is available 24/5 via telephone or email. From what we found, City Index appears to be a great choice for traders of all skill sets. The City Index trading academy is full of useful resources to help new clients learn how to invest.
Investment Products
One broker that has absolutely nailed their economic calendar is ThinkMarkets. With TM when you’re logged in you get a really good visualisation of previous data, volatility and most importantly what impact it had on relevant institutions like EURUSD. It’s a great way to see how markets have moved against previous numbers. Honestly, City Index should embed this too as it’s available from Trading Central who they have a deal with anyway. I actually prefer the City Index app to the desktop version of the trading platform. Sometimes I can find the desktop version to be a bit clunky, but the app is really slick, and clearly in our mobile-first world, where all the recent development has been focused.
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- Have just started using the City Index app and it works perfectly which is good news because now I can go out and get some fresh air.
- The “client support” team take days to reply and/if when they do they give frivolous answers which clearly show they don’t understand what they are talking about.
- If you have not received a response from us recently, we recommend contacting our client services team via chat or email to get an update on your case.
- These apps provide secure 24-hour account access, live charts and pricing with built in Reuters news feed and economic calendar.
Dear Giam,We are glad to hear that we have met your expectations. When it comes to leverage, City Index’s offering is fairly muted compared to other leading forex brokers. City Index runs a market-maker pricing model through its proprietary dealing desk. In other words, City Index creates its own market for retail traders to buy and sell financial instruments. Other reputable Australian forex brokers which offer these types of strategies include IC Markets and Pepperstone, which both benefit from some of the lowest spreads in the forex industry.
However, just four of the six open to standard course materials while the others duplicate research or marketing content found in other sections. A YouTube review found an excellent series of TA videos but none were linked directly to the website. The broker also provides how-to articles on each of the major trading venues as well as a full-featured help and support database. BrokerNotes.co provides unbiased forex broker reviews and ratings to help traders and investors find the best broker for their needs. All content is researched, fact-checked, and edited by our research team and all ratings and rankings are based on the team’s in-depth product testing. City Index is a trading platform that has been operating for 38 years, has a global presence supported by its listed parent company, and is overseen by top financial regulatory bodies.
In addition, they offer no VPS hosting, missing an obvious business opportunity. No trading volume discounts were found, discouraging large-sized and higher skill traders from opening accounts, despite Premium and Professional tiers that provide secondary bonuses. A side-by-side comparison of account types shows that AT Pro is only available to professional traders (an ESMA designation that requires a large account and industry experience). This information conflicts with other site disclosures and contact with a sales agent through online chat confirmed that professional status isn’t required to use the software.
Financial results are publicly available with full transparency. Forex.com is another trading broker under the same umbrella which further emphasises the size of the company. Hi B Dedovic,Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we are sorry we’ve not been able to meet your expectations this time. Please contact us at so we can understand more and work together on improving our service. We really appreciate you taking the time to share your feedback and we are glad you are enjoying our services.
As one of the original spread betting brokers City Index offers access to one of the widest selections of UK, US and European shares (as well as the major indices). The key advantage of spread betting of course is that profits are free of capital gains tax. City Index provides mobile trading apps for iOS and Android, allowing you to access your account from anywhere you are in the globe at any time.